Developing the capability of the Regional Directors at CrossCountry Trains

Prior to the Covid-19 pandemic, Tom Joyner, Managing Director at Cross Country Trains, instigated a new organisational structure. This was established to reflect the slightly different regional priorities, and 4 new Regional Directors have been appointed. Karen Doores, HR Director at Cross Country Trains has been supporting the new Regional Directors with informal coaching during the last 7 months of the pandemic. Both Karen and Tom have identified that there was a need to provide additional personalised development for each of the Regional Directors and requested train4change supply leadership coaching support sessions.

Four of the t4c coaching team have been working with the Regional Directors from January 2021, using the process illustrated below:

One Regional Director commented

‘This has been so much easier than I expected. It’s all positive. You don’t give me the answers, you help me find my own answers’.