Developing the capability of the Regional Director teams at CrossCountry Trains

Prior to the Covid-19 pandemic, Tom Joyner, Managing Director at Cross Country Trains, instigated a new organisational structure. This was established to reflect the slightly different regional priorities and 4 new Regional Directors were appointed. Tom identified that there was a need to provide additional personalised development for each of the Regional Directors and requested train4change supply leadership coaching support sessions.

Four of the t4c coaching team have been working with the Regional Directors from January 2021, using the process illustrated below:

The Regional Directors have commented

‘A really beneficial and helpful experience. It was good to talk through situations and be able to get to the solutions myself through the conversations. I was able to take so much, it has built my own confidence and has given me skills in being able to step back and think through situations. ‘

‘I really felt like you understood me and even where I wasn’t able to articulate things well, you were able to understand. You were also really good at not telling me the answers to things (even if I wanted you to!), but getting me to feel confident in the answer that I came to….I think this was key in the confidence building.’

‘The headline would be that I am far happier ‘in my own skin’ and with who I am and I have broken down a number of disabling areas. I felt very much at ease, getting a great deal of value from the sessions’.

t4c continues to work with CrossCountry Trains and has recently completed a team development programme with the leadership of the East Midlands and East Anglia Regional Team. Using the psychometric tool Myers Briggs Type Indicator (MBTI), t4c delivered 1 to 1 coaching sessions supported by a workshop to explore the team communications preferences and dynamics.

Team members said:

‘I felt very comfortable sharing with you. It has really helped me recognise certain reactions and not let them take over.’

‘I have thoroughly enjoyed the course and plan to use it going forward’

‘Session was definitely very effective as we had 100% of the group buying into the exercise’

‘New ways of thinking about myself and why I act the way I do in certain situations.’

‘thank you for the thought provoking conversation’